SHIPPING POLICY
We include shipping in the cost of each purchase. We currently ship 2-day for live fish and longer for other supplies. UPS or USPS - our choice. You can upgrade to overnight by simply paying the cost difference between 2-day and overnight. Due to our shipping volume, our shipping rates are very reasonable.
LIVE ARRIVAL GUARANTEE
We professionally package each and every fish that we sell, but, occasionally one or more could arrive deceased. In that situation, we ask that you take a picture of the deceased fish still in our original shipping bag and email it to Bob@BobsCoryCastle.com. This clear picture is to be sent within TWO hours of the carrier's recorded delivery time. We are very reasonable people and will do everything within reason to be fair with you by either replacing if you are willing to pay for second shipping or we will refund the cost of the fish. Let me make this clear to you. We want happy and pleased customers.
PAYMENT METHOD
Our first preference is Paypal but will also accept other forms of payment such as bank money orders or checks. However, full payment must be confirmed prior to shipment and my bank could take a couple days in order to confirm your monies. At this time we do not accept credit or debit cards, however, Paypal will accept your credit or debit card for payment even if you don't have a current Paypal account.
WHOLESALE INQUIRIES
We are primarily importing these fish from collection points all over South America. From time to time, we could make available to wholesale requests for full box/s orders with you paying cost of the fish and a proportionate share of shipping, customs broker and US Fish & Wildlife inspection costs.